Refund Policy

Website Design Services

• Website projects are custom digital services created specifically for one client.
• A 50% non-refundable deposit is required before any project work begins.
• The deposit reserves production time and project scheduling on the Taylor'dForrYouu calendar.
• Work officially begins once planning, research, design, content organization, or development starts.
• Deposits are non-refundable once work has begun, except where required by applicable law.
• No refunds are issued because a client changes their mind after work has started.
• No refunds are issued for completed work or approved milestones.

Project Cancellation

• Before work begins: Clients may request cancellation. Eligibility for a refund is reviewed based on payment status and the terms of the signed agreement.
• After work begins: The 50% deposit is non-refundable. Any additional amounts paid may be reviewed against the value of work already completed.
• After design approval: Approved milestones are considered delivered work and are not eligible for refund.
• After launch: Once a website is launched, delivered, or handed off, the project is considered complete and no refunds will be issued.
• Completed work will be valued based on project progress, deliverables produced, and hours invested.

Revisions

• Included revisions are determined by the selected website package.
• Additional revisions outside the package are billed separately.

Examples of work that falls outside included revisions:

• New pages added after scope is approved
• New functionality or integrations
• Complete redesigns
• Major content restructuring

Print & Merchandise

• Custom printed products, branded merchandise, and other personalized items are non-refundable once production begins.
• Errors caused by Taylor'dForrYouu will be reviewed and corrected when appropriate.
• Issues caused by client-approved artwork, spelling, colors, or specifications are not eligible for refund or reprint.

Chargebacks & Payment Disputes

• Clients agree to contact Taylor'dForrYouu directly before filing any payment dispute or chargeback so the concern can be reviewed and resolved.
• Any unauthorized chargeback may be disputed using the signed Website Design Agreement, payment records, project documentation, deliverables, and communication history.
• Clients remain responsible for balances owed for services rendered, even if a chargeback is initiated.
• Fraudulent or bad-faith chargebacks may result in immediate suspension of services and collection of outstanding balances.